Terms of service

OVERVIEW

Welcome to Held in the Middle. The terms “we,” “us,” and “our” refer to Held in the Middle.

Held in the Middle operates this website and online store, including the information, content, features, products, and services offered through it (collectively, the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you visit our website, interact with our content, or purchase products from Held in the Middle.

By accessing or using our website or purchasing from us, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 — USE OF OUR WEBSITE

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have given permission for a minor dependent to use the Services under your supervision.

You agree to provide accurate, current, and complete information when placing an order or otherwise interacting with our Services.

You may not use our website or products for any unlawful or unauthorized purpose or violate any applicable laws through your use of the Services.

SECTION 2 — OUR PRODUCTS

We make every reasonable effort to accurately display and describe our products.

However, colors, textures, finishes, sizing, and other visual details may appear differently depending on your device, screen settings, lighting, photography, or manufacturing variations.

Because some Held in the Middle products may include printed, handmade, specialty, or limited-production elements, minor variations may occur and are not necessarily considered defects.

Product descriptions, features, pricing, availability, and quantities may be changed at any time without notice.

We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase products from Held in the Middle.

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, payment issues, inventory errors, pricing errors, product unavailability, or other circumstances affecting our ability to fulfill the order.

Payment must be successfully processed before an order is considered complete.

Please carefully review your order, shipping address, email address, and other information before submitting your purchase.

If we need to modify or cancel an order, we will attempt to contact you using the email address, telephone number, billing information, or other contact information provided with your order.

Purchases are also subject to our Return & Refund Policy.

SECTION 4 — PREORDERS

Certain products, including the Held™ Planner 2027 Edition, may be offered for preorder before inventory is available for immediate shipment.

By purchasing a preorder item, you understand and agree that:

The product is not available for immediate shipment.
Payment is collected when the preorder is placed.
Production, freight, customs, carrier schedules, weather, and other circumstances may affect anticipated fulfillment and delivery timelines.
Any estimated shipping or delivery timeframe provided is an estimate and not a guaranteed delivery date.
We will make reasonable efforts to communicate significant delays or changes that affect preorder fulfillment.

Preorders may be canceled for a full refund before the individual order enters the fulfillment process.

Once an order has entered the fulfillment process, it may no longer be canceled. After delivery, the order is subject to our regular Return & Refund Policy.

SECTION 5 — PRICES, TAXES & PAYMENT

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, promotions, and offers may change without notice. The price charged will be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.

Unless expressly stated otherwise, displayed product prices do not include applicable sales tax or shipping charges.

Applicable taxes and shipping charges will be calculated and displayed during checkout when required.

You agree to provide current, complete, and accurate billing and payment information and represent that you are authorized to use the payment method provided.

SECTION 6 — SHIPPING & DELIVERY

Shipping costs and available shipping methods will be displayed during checkout.

Delivery and transit times are estimates only and are not guaranteed.

Held in the Middle is not responsible for delays caused by carriers, weather, customs, transportation interruptions, incorrect customer-provided addresses, or other circumstances outside our reasonable control.

Preorder products are subject to the additional production and fulfillment considerations described in the Preorders section above.

Please ensure your shipping address is complete and accurate before placing your order.

Additional shipping information is available in our Shipping Policy.

SECTION 7 — RETURNS & REFUNDS

Eligible returns are governed by our Return & Refund Policy.

Generally, eligible products may be returned within 15 days of delivery when they are unused, unwritten in, and in their original condition.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can work with you to make it right.

Please review our complete Return & Refund Policy for additional requirements and information.

SECTION 8 — INTELLECTUAL PROPERTY

The content available through Held in the Middle—including, where applicable, the Held™ Planner, original written content, planner layouts and designs, graphics, photographs, videos, branding, logos, product names, website content, downloads, and other original materials—is owned by or licensed to Held in the Middle and is protected by applicable intellectual property laws.

Our content is provided for your personal, non-commercial use unless we expressly authorize otherwise in writing.

You may not reproduce, copy, distribute, sell, republish, modify, create derivative works from, commercially exploit, or otherwise use our protected content without prior written permission.

Nothing contained on this website grants you ownership of or a license to our intellectual property except as expressly stated.

The Shopify name, trademarks, platform, and related intellectual property belong to Shopify and its respective licensors.

SECTION 9 — FAITH, ENCOURAGEMENT & EDUCATIONAL CONTENT

Held in the Middle may provide faith-based encouragement, personal stories, blog posts, planning resources, educational information, and other content intended to encourage and support our community.

This content reflects personal experiences, perspectives, and general educational or inspirational information. It is not intended to replace individualized medical, mental health, legal, financial, or other professional advice.

You are responsible for determining when professional guidance is appropriate for your individual circumstances.

SECTION 10 — THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party websites, platforms, payment processors, applications, or services.

We do not control and are not responsible for the content, privacy practices, accuracy, products, services, or actions of third parties.

Your use of third-party websites or services is subject to their own terms and policies.

SECTION 11 — SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce technology that enables us to operate our online store, but purchases made through this store are transactions directly between you and Held in the Middle.

Shopify is not the seller of Held in the Middle products and is not responsible for our products, order fulfillment, customer service, or other aspects of transactions between Held in the Middle and our customers, except as otherwise required by applicable law or Shopify’s own policies.

SECTION 12 — PRIVACY

Your privacy is important to us.

Personal information collected through our website and store is handled according to our Privacy Policy and applicable law.

Because Shopify hosts our online store, Shopify and certain service providers may process information necessary to operate the website, process transactions, prevent fraud, fulfill orders, and provide related services.

Please review our Privacy Policy for more information about how personal information is collected, used, and shared.

SECTION 13 — FEEDBACK, REVIEWS & SUBMISSIONS

If you voluntarily submit a product review, testimonial, feedback, suggestion, photograph, comment, or other content to Held in the Middle, you represent that you have the right to provide that content.

Unless otherwise agreed, you grant Held in the Middle permission to use, reproduce, display, and share submitted reviews, testimonials, feedback, and related content for reasonable business, promotional, and marketing purposes.

We will not knowingly represent your words in a materially misleading manner.

You may not submit content that violates another person’s rights, is unlawful, defamatory, abusive, obscene, fraudulent, or contains malicious software.

SECTION 14 — ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by material errors when reasonably necessary, including after an order has been submitted.

SECTION 15 — PROHIBITED USES

You may not use our website or Services:

For unlawful, fraudulent, or malicious purposes;
To violate applicable laws or regulations;
To infringe our intellectual property rights or the rights of others;
To harass, threaten, abuse, defame, or harm another person;
To transmit malicious code, viruses, spam, phishing attempts, or other harmful materials;
To collect personal information about others without authorization;
To interfere with the security or proper operation of our website;
To impersonate another person or misrepresent your identity; or
To reproduce, scrape, copy, resell, or commercially exploit our content or Services without authorization.

We reserve the right to restrict or terminate access to our Services for violations of these Terms.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis except for warranties expressly provided by Held in the Middle or rights that cannot legally be excluded.

We do not guarantee that the website will always operate uninterrupted, securely, or without error.

Nothing in these Terms limits any consumer rights or warranties that cannot lawfully be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Held in the Middle and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or purchase of our products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Held in the Middle and its owners, employees, contractors, affiliates, and service providers from third-party claims, damages, liabilities, or reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another person’s rights.

SECTION 19 — TERMINATION

We may suspend or terminate access to our Services if you materially violate these Terms or misuse the website.

Any provisions that by their nature should survive termination—including intellectual property, limitations of liability, indemnification, and governing law—will continue to apply.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will remain in effect.

SECTION 21 — WAIVER & ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

These Terms, together with policies incorporated or referenced on our website, constitute the agreement governing your use of the Services.

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by the laws applicable in the State of Kansas, United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, Services, legal requirements, or policies.

The most current version will be posted on this page.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms, our products, or your order may be directed to:

Held in the Middle
Email: lisa@crownedandcalled.co
Phone: 620-931-0776

Additional contact information may be provided through our Contact page.