Shipping policy

SHIPPING POLICY

Thank you for shopping with Held in the Middle! Please read the information below so you know what to expect after placing your order.

2027 HELD™ PLANNER PREORDERS

The Held™ Planner 2027 Edition is currently available for preorder.

This means your planner is being reserved for you before our inventory is received and is not available for immediate shipment.

Our current goal is to begin shipping preorders in November 2026, giving you plenty of time to receive your planner before the new year.

Please understand that this is an estimated timeframe and not a guaranteed delivery date. Production schedules, international freight, customs, weather, carrier delays, and other circumstances outside our control may affect when inventory arrives.

If we experience a significant delay, we will communicate updates using the email address provided with your order.

We are just as excited to get your Held™ Planner into your hands as you are to receive it, and we appreciate your patience as this first edition comes to life!

SHIPPING RATES

Shipping costs are calculated at checkout based on your order, shipping destination, package size and weight, and available carrier rates.

The shipping options and rates available for your order will be displayed at checkout before you complete your purchase.

You will only be charged the shipping rate you select at checkout.

WHEN YOUR ORDER SHIPS

Once inventory is received, preorder orders will be prepared and shipped as quickly as possible.

When your order ships, you will receive a shipping confirmation email at the email address provided during checkout. Tracking information will be included when available.

Please allow time for the carrier to scan and update tracking information after your shipping label is created.

DELIVERY TIMES

Once an order has been transferred to the shipping carrier, delivery times are estimates and may vary based on destination, carrier operations, weather, holidays, and other circumstances outside our control.

Held in the Middle cannot guarantee carrier delivery dates.

SHIPPING ADDRESSES

Please carefully review your shipping address before completing your order.

If you notice an error in your address after placing an order, contact us as soon as possible at lisa@crownedandcalled.co or 620-931-0776.

We will gladly update your address if your order has not yet entered the shipping process.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

LOST, MISSING OR DAMAGED PACKAGES

If your tracking information shows that your package is delayed, missing, or delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors who may have received it.

You may also need to contact the shipping carrier for additional delivery information.

If you still need assistance, please contact us. We want you to receive what you ordered and will do our best to help determine the appropriate next step.

If your planner arrives damaged or defective, please contact us as soon as possible and include your order number and photographs of the damage when possible so we can make it right.

RETURN SHIPPING

For change-of-mind returns accepted under our Return & Refund Policy, customers are responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, please contact us before returning it so we can determine the appropriate solution.

Please see our Return & Refund Policy for complete return eligibility and refund information.

INTERNATIONAL SHIPPING

At launch, Held in the Middle is currently shipping within the United States only.

We hope to expand shipping options in the future.

QUESTIONS?

We're happy to help.

Held in the Middle
Email: lisa@crownedandcalled.co
Phone: 620-931-0776